Returns and Refunds Policy
Last updated: 10 August 2026
1. The short version
- Unopened, sealed items: return within 30 days of delivery for a full refund.
- Opened items: covered by our 30-day guarantee — see section 4.
- Damaged, faulty or incorrect items: tell us within 30 days and we will replace or refund, at no cost to you.
- To start anything: email support@innerbloomsupplements.com with your order number.
Nothing in this policy affects your statutory rights.
2. Your legal right to cancel
If you are a consumer in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, simply tell us in a clear statement — email support@innerbloomsupplements.com is easiest. You then have a further 14 days to send the goods back. We will refund you within 14 days of receiving the goods back, or of you giving proof that you have sent them.
The hygiene exception — please read
Because our products are food supplements sealed for health and hygiene reasons, the statutory right to cancel does not apply once a pouch has been unsealed or opened. This is a specific exception set out in those Regulations.
This does not leave you stuck with something that hasn't worked for you — that is exactly what our guarantee in section 4 is for.
3. Returning unopened items
You can return any unopened, unused pouch in its original sealed packaging within 30 days of delivery for a full refund of the product price.
Items must be in a resalable condition. We cannot accept returns of products that are unsealed, part-used, damaged after delivery, or returned without the original packaging.
4. Our 30-day guarantee
We know a supplement needs to actually be taken to be judged. So if you have used an Innerbloom product as directed and you are not happy with it, contact us within 30 days of delivery and we will refund the purchase price of your first order.
Conditions:
- One claim per customer or household.
- It applies to your first order of a product, not to repeat purchases or bulk orders.
- We may ask you to return the pouch — including any remaining product — before refunding.
- We may decline claims where we reasonably believe the guarantee is being abused.
5. Damaged, faulty or incorrect items
If your order arrives damaged, is not what you ordered, or is faulty, email support@innerbloomsupplements.com within 30 days of delivery with your order number and a photograph of the item and its packaging.
We will arrange a replacement or a full refund, including any delivery charges you paid, and we will cover the cost of returning the item. You do not pay anything.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a repair, replacement or refund. This is in addition to everything else in this policy.
If you have had a reaction to a product, please stop taking it and contact us straight away — we treat these reports as a priority and may need to pass details to our manufacturer or a regulator for product safety purposes.
6. How to start a return
- Email support@innerbloomsupplements.com with your order number, which item you are returning, and the reason.
- We will reply within 1–2 working days with return instructions and the return address.
- Pack the item securely and send it back, keeping your proof of postage.
Please do not send anything back before contacting us — unannounced returns can be delayed or lost, and we cannot refund what we cannot identify.
Return address: [RETURNS ADDRESS]
7. Who pays for return postage
- We pay where the item is faulty, damaged, or not what you ordered.
- You pay where you are returning an item because you changed your mind, unless we say otherwise.
Until we receive it, the item is your responsibility — we recommend a tracked service. We cannot refund items lost on their way back to us without proof of postage.
8. Refunds
Once we receive and check your return, we will refund you to your original payment method within 5–10 working days. Your bank may take a few days more to show it.
We refund the product price plus the standard delivery charge you paid on the original order. If you chose an upgraded delivery service, we refund the standard rate only. Where you return part of an order, delivery charges are not refunded.
If a free gift or bundle discount was tied to the returned item, its value may be deducted from your refund, or we may ask you to return the gift as well.
9. Exchanges
We do not process direct exchanges. Return the unwanted item for a refund under this policy and place a new order for the item you want.
10. Subscriptions
You can cancel a subscription at any time from your account or by emailing support@innerbloomsupplements.com. Cancellation applies to future orders. If an order has already been dispatched when you cancel, it is treated as a normal order under this policy.
11. Orders that never arrive
If your tracking shows delivered but you cannot find your parcel, please check with your neighbours and household first, then contact us within 30 days of the expected delivery date. We will open an investigation with the carrier and either resend your order or refund it.
12. Contact us
Email: support@innerbloomsupplements.com
We aim to reply within 1–2 working days.
Postal address: InnerBloom, [REGISTERED ADDRESS]